Privacy Act
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
- Mobile information will not be shared with third parties for marketing purposes. To opt out, text STOP.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
This short outline included important aspects of our privacy policy. To review our entire privacy policy, email us at the address on frank@lincolnlend.com
SMS/TEXT MESSAGE PRIVACY
Collection of Phone Numbers
When you provide your mobile phone number to us through our website forms, registration pages, contact forms, or in-person events, we may collect and store this information.
How We Use Phone Numbers
We use your mobile phone number to:
- Send you SMS text messages about your mortgage application status
- Provide appointment reminders and notifications
- Send event invitations and educational content
- Deliver promotional offers and rate alerts
- Respond to your inquiries and provide customer support
SMS Data Sharing
Your mobile phone number and SMS opt-in status may be shared with:
- SMS service providers who facilitate message delivery (including ARIVE and our messaging platform)
- Mobile carriers who deliver the messages to your device
- Service providers who help us manage and operate our business
We will NOT sell your phone number to third parties for their own marketing purposes without your explicit consent.
SMS Opt-In and Opt-Out Records
We maintain records of your SMS opt-in consent and any opt-out requests in accordance with applicable laws and regulations, including TCPA (Telephone Consumer Protection Act) requirements.
SMS Data Retention
We retain your phone number and SMS preferences for as long as:
- You maintain an active relationship with us (as a customer or prospect)
- You remain opted-in to receive messages
- Required by law or legitimate business purposes
After you opt out or your relationship with us ends, we will retain your opt-out preference to ensure we do not contact you again, but we will not use your number for marketing purposes.
Your SMS Rights
You have the right to:
- Opt out of SMS messages at any time by texting STOP
- Request information about how we use your phone number
- Update your SMS preferences by contacting us
For complete SMS terms including message frequency, opt-out instructions, and help information, please see our Terms of Service at lincolnlendinggroup.com/terms-of-service/
To opt out of SMS messages, text STOP to any message you receive from us, or contact us at (813) 319-5363 or frank@lincolnlend.com.